Before purchasing goods of services from this website, please read our terms and conditions, so there are no discrepancies.

Our customers are entitled to all statutory rights (UK applicable law) when buying goods from MRB Cricket. You will need to produce your original receipt as a proof of purchase.

 

New Goods

If on receipt of your order you are not satisfied simply return the goods unused (still sealed in packaging) within 7 days and we will provide you with a full refund (or if you prefer exchange or credit against another purchase) of your purchase price minus the postage costs involved. After this time or if the goods have been used we cannot accept returns for refunds. Please make sure that the returned goods are still in the same state as delivered to you (not used in practice or a match).
MRB cricket is not responsible for any delivery or handling charges. 

 

Faulty Goods

All items are quality checked by us before dispatch. In the rare event that you receive faulty goods, we will re-deliver a replacement and cover your carriage costs of the faulty goods back to us. Please report any damage or suspected damage caused by our delivery agents during shipping on the day of receipt to ensure our right to seek compensation from them. This statement does not affect your statutory rights in any way.

 

Our Cricket Bat Guarantee

We at MRB Cricket Ltd are proud of the quality of all our bats and will always replace or repair bats (within the warranty period – First Season of use) that have genuine faults in materials or workmanship. It is important to note that during the course of a bat’s life, most damage is not due to a faulty bat but due to the nature of the impacts and forces involved in the game, especially during a miss-hit and mistimed shots which are the fault of the batsman and NOT the bat. NO manufacturer will give a guarantee against damage or breakage of a cricket bat. Bats break in different ways and for a whole range of reasons and if in our view the bat has broken due to manufacturing fault (and NOT by misuse or neglect) and is irreparable, we will endeavour to replace from stock. We are not responsible for damage if our preparation instructions are not followed or the damage is a result of a miss hit shot (an edge or blow on the toe), this is the fault of the batsman and NOT the bat. In these cases we may be able to help repair the bat but this may be chargeable, please discuss any problems with us first. Genuine faults; we’ll always repair, where possible, or replace, where necessary and as quickly as possible. The price of the bat has no reflection of whether a bat cracks or not, they all crack! It is true that the most expensive bats hit the ball better because they are usually softer. Generally expensive bats are more likely to crack, dent or break than cheaper bats. It has been seen that too many people are far too quick to blame the bat when the fault really lies with the batsman. Bats are designed to hit the ball 12-20cm (5 to 8 inches) up from the bottom (toe) and in the middle of the blade. Failure to do this may result in damage that is not covered by any guarantee or warranty. The edges, toe and shoulders of the bat are necessarily not as thick as the sweet spot and are consequently more prone to damage. Damage caused to these areas (edges, toe and shoulders), whilst obviously not intentional is the responsibility of the customer. A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that your should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy....(It is usual for a cricket bat to have many minor cracks in the face.) 

 

Online Transactions

Transactions via MRB Cricket online shop are carried out in GBP (£) and processed through World pay banking system. Information collected including your credit card number and contact information when you order is processed is used solely to record and fulfil your order.

 

Privacy

Collecting information, such as your name and email address, is collected only to record and process your order. For more information on your privacy, read our Privacy Policy

 

Order Notification

Upon receipt of your order MRB Cricket will issue you with a mail notification shortly after you order.

 

Delivery

Postage details must include a street address and a daytime contact number. We won’t dispatch your order if these details are missing.

 

Prices & Availability

All prices quoted are for UK orders and include VAT at the current rate applicable. We reserve the right to alter prices without notice. Prices ruling on day of dispatch shall apply. Whilst we make every effort to ensure the accuracy of the information on this site, ALL items offered for sale are subject to availability. We reserve the right to amend prices and availability as market conditions dictate, however under these circumstances we will do our best to keep the web site as up to date as possible. Some products in the MRB Cricket online shop may sell out from time of ordering. So we will inform you via telephone or e-mail with further options. At peak times (April - July) some products may take up to 28 days to deliver in some cases. This website is an advertising medium only and is not a guarantee of stock availability or current pricing. Whilst we do our very best to ensure the accuracy of the information given, we cannot accept responsibility for any errors or omissions from the details displayed on the website.

 

Payment terms

All equipment is the property of MRB Cricket until paid for in full. Once the money has been received, we’ll dispatch the goods to the customer.

 

Specifications

Every effort is made to ensure the images and descriptions on the site are completely accurate and up to date. We reserve the right to alter colours and specifications for the improvement of the goods without notice.

 

Complaints

Any complaints should be sent by e-mail to mrbcricket@gmail.com. A reply will be sent to you, notifying you of what action is being taken and when it will be resolved.

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Security

Personal information provided to MRB Cricket is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. Credit card transaction is processed using the secure WorldPay network. For enhanced security, we recommended using Netscape Navigator or Internet Explorer version 4.0 or higher, both of which will enable SSL. Make sure to set your browsers preferences to accept cookies and enable java script.

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